There are many organizations where the process improvement
is done only verbally or given a lip service and is considered sufficient. In such
cases, the deficiencies are often exacerbated. This ultimately kicks off a
battle to maintain and sustain the process improvement which sometimes
overshadows the strategic approach followed by the members directly involved in
CI capability development programs. This article shares some interesting
insights on top Lean Six Sigma tips which could be beneficial for the
organizations in their next Lean Six Sigma Green
Belt or Black belt project, activities or other problem-solving tasks.
1. Customer-centric approach
The organizations should not forget that they don’t only
have the customers but they are themselves the customers as well. The metrics
for a successful project should be well defined and the organizations should be
upfront regarding what they need from the sponsors, process owners, colleagues
and other related departments/ suppliers. All these needs should be clearly
communicated along with the consequences in case any of the suppliers fail. This
will help the organizations in having a backup plan and be ready with an
alternate solution.
2. Be aware of the improvement opportunities
There is a possibility that the organizations may not work
on strategy changing projects as they channelize the underlying opportunity of
making small enhancements and improvements everywhere. By making such small
improvements, the organizations may witness slow but gradual improvements in
the long run.
There always lies a better way which is by adopting latest
technologies and resonates well with the changing customer needs and
requirements.
3. Be clear in your vision and approach
If the organizations want to touch that extra mile, then
they have to be very clear about their vision and approach in attaining the
project success as this will have a direct and very strong impact on the
stakeholders. Clarity of vision is very essential among the stakeholders to
drive the project else they won’t be able to give their 100% to the project.
4. Know your stakeholders
Apart from knowing the customers, the organizations should
also make efforts to win both the heart and mind of the stakeholders. In this
competitive world, it may happen that even the brightest of ideas are required
to be sold again and again. The organizations should be able to read the
stakeholder’s mind and offer them something which actually sticks with them and
make them understand the merits of the idea.
5. Aim for simpler solutions
The analysis part is often tedious and complex. But, the
stakeholders are interested in the solutions part only. They are least bothered
about the approach or the strategy that is being followed. So, the
organizations should aim for a simpler solution- something which the
stakeholders can understand. This certainly boosts the approval procedure and
the organizations can expect the stamp of approval soon. The
organizations should aim to keep the conclusion simple and ensure that the
communication priorities fall as per the predefined sequence.
6. Opt for advocates
It may happen that the journey may get tough and the
organizations need support for implementing organizational change. In such a
scenario, the organizations may need supporters or advocates to carry out the
required changes seamlessly. The advocates may include senior management,
sponsors, executives, project champions and opinion formers from all levels.
The organizations need to get them by their side so as to
achieve the goals quickly and have the right backing from the initial stages
itself. This should be done as early as possible so as to rule out any project
stalls or delays.
7. Admire perseverance only up to a point
It does take a lot of effort and time for the executives to
support their point in front of stakeholders and sponsors. Perseverance and
persistence are admirable qualities but only up to a point. It is really
important to understand when to let it go and move ahead. It may
happen that the organizations have to invest their passion in alternative
projects so as to ensure long-term success as well as flexibility.
Winding Up
It is important that all the improvement activities and
projects should be robust but it doesn’t imply that deep analysis and great
complexity is required on all the occasions. The more the things are kept
simpler, more are the chances of success and approval from the stakeholders and
sponsors.
Always remember over processing is considered to be the
deadliest waste by Lean Six Sigma!
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