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How does Organizational Resilience link with Lean Six Sigma | DLP INDIA

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Adopting Lean Six Sigma methodologies and strategies provide a new horizon to the leadership by endowing an incredible opportunity to sustain and simplify the existing business processes by eliminating the defects, waste and the variability in the product quality. It, thereby, improves workflow and promotes the creation of an organizational culture which is resilient and boosts customer as well as brand value.   

Because the future is unpredictable, it requires business owners to be agile, proactive, adaptive and robust in every endeavor.   The prime focus lies towards ensuring that every key area of the organization is compliant with organizational resilience. 

Processes are just like the arteries of the organization. If all the work processes fail to follow a continuous manner and do not resonate with the customer requirements, the customer would not be 100% satisfied resulting in loss of customer loyalty and organization’s brand value.

Read Also: Creating a Six Sigma Culture in the Workplace

Many organizations strive to embed Lean Six Sigma green belt methodologies so as to ensure a continual progress in their core DNA. The Six Sigma has proved itself time again and again by producing positive results from the product, service, process and people’s perspective. Below mentioned are certain incredible benefits from Lean Six Sigma Green Belt certification program which can sail the organization even in an ocean of uncertainty.  

1.     Improved Customer Loyalty (Operational Resilience)

The major challenge in today’s market is customer retention and is indeed a major contributing factor towards the success of any organization or business. But, this level of customer loyalty and customer retention comes with high-grade customer satisfaction which is a primary goal of Lean Six Sigma.

2.     Time Management (Operational Resilience)

The deployment of Lean Six Sigma methodologies to existing business processes eventually help the employees in managing their time efficiently and effectively. This results in proficient business processes and productive environment. For example, a channelized communication may help employees to avoid miscommunications or redundant information.  

3.     Employee Motivation (People Resilience)

For every business to succeed, the employees need to act in the right way but in order to do so the employees must be well motivated. Lean Six Sigma infuses a sense of ownership amongst the employees so that they take full control of their own processes.

4.     Strategic Planning (Agile Leadership)

Lean Six Sigma plays a very crucial role in strategic planning and vision. After carrying out the initial activities such as mission statement, SWOT analysis and defining a strategic plan; Lean Six Sigma helps the organizations focus on the areas of improvement in a systematic manner.
Read Also: Six Sigma and Lean: Top Secrets for Success 

5.     Supply Chain Management (Supply Chain Resilience)

As per Six Sigma, the ideal defect rate should be less than 3.4 defects per million opportunities – DPMO and all its methodologies should be targeted towards the continuous reduction in defects. The best approach for reducing defect risks as suggested by Green Six Sigma professionals is to select the best suppliers and develop them as per the business capability.  A better supplier is proportional to fewer defects.

In a nutshell, Lean Six Sigma approach tends to improve organizational resilience by:
  • Providing value to the customers
  • Pursuing continuous improvement
  • Create and improving flow 
  • Empowering team members
  • Creating value streams

The Lean Six Sigma Way

Six Sigma aims to achieve perfection by eliminating defects and variability in any value stream (products and services) to every possible extent.  As per the Lean practitioners, the waste originates from unnecessary production processes activities which do not add value to the finished product. If these activities are eliminated it will drastically reduce the cost and increase customer satisfaction. Above all, it will boost the capacity of the organization to achieve strategic implementation. Lean offers a cultural paradigm that will increase the return of enterprise value as well as net assets.

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