Skip to main content

ITIL Operational Support and Analysis (Intermediate) | DLP India

By


ITIL Operational Support and Analysis (Intermediate) Training Course

INTRODUCTION

Within the context of ITIL®, service operation is sometimes referred to as the ’factory’ of IT. It focuses on the daily activities and organizational infrastructure that are used to deliver services to the organization and the customer. The proper management of these activities and organizational infrastructure is the key to ensuring service operations functions and processes are delivered successfully. Service operations best practices also ensure adequate monitoring and controlling measures are in place and followed throughout the service lifecycle. This ultimately leads to strategic objectives being realized by the organization.

OBJECTIVE

This course will assist the learner in preparing for the ITIL® Operational Support and Analysis certificate and is aligned with the ITIL® Intermediate syllabus.

CONTENT

  • ITIL® 2011 Edition OSA: Introduction to Operational Support and Analysis
  • ITIL® 2011 Edition OSA: Introduction to Event Management
  • ITIL® 2011 Edition OSA: Introduction to Incident Management
  • ITIL® 2011 Edition OSA: Incident Management Interactions
  • ITIL® 2011 Edition OSA: Introduction to Request Fulfillment
  • ITIL® 2011 Edition OSA: Request Fulfillment Process Interfaces and Challenges
  • ITIL® 2011 Edition OSA: Introduction to Problem Management
  • ITIL® 2011 Edition OSA: Problem Management Process Interfaces and Challenges
  • ITIL® 2011 Edition OSA: Introduction to Access Management
  • ITIL® 2011 Edition OSA: Introduction to the Service Desk
  • ITIL® 2011 Edition OSA: Service Desk Metrics and Outsourcing
  • ITIL® 2011 Edition OSA: Introduction to Functions
  • ITIL® 2011 Edition OSA: Function Activities
  • ITIL® 2011 Edition OSA: Technology and Implementation Considerations

EXAM

  • Candidates opting for Vskills certification will undergo the assessment exam at Vskills centers, across India. The details for same are as.
  • The Certification Exam is for one hour (1 hour) duration.
  • The exam has 50 multiple choice questions (1 marks each), with no negative marking.
  • The passing percentage is 50% i.e., 25 marks need to be scored in order to clear the exam.
  • One exam attempt is provided per registration with no limit on re-appearance.
  • Certification Exam is computer based exam, held every month at Vskills exam centers.
  • Exam result is shown after submitting the exam.

CERTIFICATION

Successful candidates receive the hard copy certificate usually in 7-10 working days and the link to soft copy can be accessed within 2-3 working days, post exam date.

Fee

Click here
Labels:

Comments

Post a Comment

Popular posts from this blog

Distance Education Engineering Deemed Universities | DLP India

By
UGC (University Grants Commission), the higher education authority, has asked around 123 deemed-to-be Universities to remove the word ‘University’ from their names. This news came in when a letter dated 10th November by UGC suggested dropping the name for such institutes. According to the order dated 3rd November, 2017, Supreme Court has announced the deemed universities not to use ‘University’ word and stop using the name within one month’s time. It is also said that it is in violation of Section 23 of the UGC Act. The court also announced that no deemed-to-be-university can run open and distant learning courses from the next academic year 2018-19 without prior approval of the regulatory authorities and ordered a CBI probe into granting of retrospective approvals to four of the below mentioned universities. Beside this, UGC has also directed to take proper steps for the implementation of Section 23 of the UGC Act, 1956. The students who have secured engineering degrees since 20...
1 comment
Read more

12 stand-alone institutions to get University status | DLP India

By
The University Grants Commission (UGC) has published a notice and sent to 12 stand-alone institutions to get them converted as a university or deemed to be University if they are willing to offer programs through Distance and Online Mode. However in recent  Supreme Court order  also states that Deemed to be Universities are not allowed to run Distance Learning Course from 2018-2019. Moreover Deemed Universities have been asked to remove the “University” within one month of issuance of the order. UGC has made amendments in the Open and Distance Learning Regulations, 2017 asking Stand-alone institutions offering Certificate, Diploma or PG Diploma to get themselves recognized as per new rules. In a letter, the University Grants Commission (UGC) has informed these institutes that it has amended the University Grants Commission (Open and Distance Learning) Regulations, 2017. “Certificates or diplomas or postgraduate diplomas awarded by the standalone institutions… shal...
1 comment
Read more

how to find your dream job | DLP India

By
Is it that you’re feeling lost in your career path and you feel that you are not happy with your job or a kind of work you are being made to do? You get this thought multiple times a day about changing your career but feel it’s not that easy. It certainly ain’t that easy and it may even seem downright impossible to some. What you must know is that there can never be any shortcuts when it comes to finding your dream job and planning a big career change. You’ll have to take those first steps towards a change which are indeed the most difficult ones, plan meticulously and work even harder to get closer to your dream job- something that you’re really passionate about and would love to do throughout your life. The realization about your dream career never comes easy. It may easily take months or even years to find answers to your questions. You may easily get confused about what it is that you’re truly meant to be doing and what occupation would best suit your interests...
1 comment
Read more